BUS SERVICES
Regal Busways
From Monday 14th. September 2009 Regal will be introducing some changes to the Number 1 & 3 services, which operate between Writtle/Chelmsford and Canvey Island/Southend.
Sunday and bank holiday services 11A provided by Regal Busways will continue as before. The timetable for this and other routes is available on-line.
THE FUTURE OF SERVICE 11A
Service 11A is operated under contract to Essex County Council. It does not meet the maximum service subsidy level of £5 per passenger journey and is at risk of being withdrawn. The County Council will be looking at alternative ways of providing the service with the aim of reducing costs and increasing passenger numbers. This might include improved publicity, modifying the existing service to better fit passenger needs, or looking at an alternative form of service to replace it, such as community transport. It might also be withdrawn and not replaced.
The County Council is currently consulting on the future of this service. If you have any comments or suggestions please send them to Robert Overall, Executive Director of Environment, Sustainability & Highways, Essex County Council, Chelmsford CM1 1QH by 22nd. January, 2010.
WHAT TO DO IF YOU HAVE A COMPLAINT ABOUT A SERVICE
Complainants should write to the operator with their complaint and then forward the complaint on to the Traffic Commissioner if they do not get a response from the operator or are not satisfied with the response. The Traffic Commissioner will require that the complaint is put in writing to the operator in the first instance. Complaints should include date, scheduled time of service and direction of journey (e.g. Southend to Chelmsford) and details of complaint.
Regal Busways' address is Landview, Ongar Road, Cooksmill Green, Chelmsford CM1 3SR tel: 01245 249001
The Traffic Commissioners’ address is Eastern Traffic Area, Hillcrest House, 386 Harehills Lane, Leeds LS9 6NF
The Bus Appeals Body is an independent body set up by the Confederation of Passenger Transport and UK bus and coach operators to offer an independent review of complaints arsing from the operation of local bus and scheduled coach services. The body's terms of reference cover operational matters such as running to time, charging the correct fare and the behaviour of staff. The address is PO Box 320 PORTSMOUTH PO5 3SD.
