Help Sheet 15

 Frequently Asked Questions (FAQs)
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Frequently Asked Questions (FAQs)

A Frequently Asked Questions (or FAQs) page can be used to answer some of the more common questions your users may have about your website or organisation. FAQs are structured into categories to make the questions easier to find.

Adding a Frequently Asked Question

• Enable the ‘FAQs' page from the ‘Manage Website' and ‘Use standard pages' menu
• Select the ‘FAQs' page from the navigation bar
• Click ‘Manage FAQs'
• To add a new category: select ‘Add a new FAQ' and fill in the details
• Enter the title of your FAQ into the FAQ Name text box (e.g. Using this website)
• Select whether you want each Q&A within the FAQ heading on the same or a new page and click ‘OK'
• To add a new Q&A (ie questions for your FAQ): select ‘Add a new Q&A' and enter your question and answer
• Click ‘OK'
• You will be shown your question on the administration page. To view your question as a user would see it select ‘FAQs' from the navigation menu and click on the FAQ heading
• To add a new question under an existing FAQ category select ‘Manage FAQs', choose the FAQ category and select ‘Add a new Q&A'

Editing or deleting a FAQ

• Select the ‘FAQ' page from the left hand navigation menu
• Select ‘Manage FAQs'
• Click the FAQ you wish to edit/delete then:
• To Edit: click ‘edit', make any changes then click ‘OK'
• To Delete: click ‘delete' and click ‘OK' when asked ‘Are you sure you want to delete this question?'

Managing Q&As - additional facilities

• Select ‘FAQs' from the navigation bar
• Select ‘Manage FAQs'
• Click the FAQ heading that the Q&As belong to

As well as ‘edit' and ‘delete' there are other options:

• preview will show you the question and answer as it looks currently
• insert after will allow you to add another Q&A
• swap with next will move the question down one in the list - this appears on all except the last listed Q&A
• If you do not wish the FAQ to appear you can uncheck it in the ‘Enabled' column in the ‘Manage FAQs' page - to make it reappear recheck the box.
• If you wish to delete an entire FAQ click the Trash can in ‘Manage FAQs'

You can reach the Help Desk on: 01245 436559 or via email support@essexinfo.net

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