Chelmsford City Council Mobile Information Service
Mobile Customer Information Service visits - 2014
Download the pdf here: CBC 2013
Chelmsford City Council offers a free service to some of the most isolated and vulnerable communities within the area to make our services more accessible.
The Council's Mobile Customer Information Service now visits twelve rural communities around the borough where public transport is perhaps less frequent, to ensure that residents with the greatest need for advice and support, such as the elderly, young families and those with mobility requirements, can access information and advice about Council services locally.
A range of enquiries are covered, including:
- advice on how to seek help with housing benefit or Council Tax
- reporting environmental problems
- FREE replacement recycling sacks and dog waste bags
- providing information on leisure, tourism, local issues and much more
Many of the visits are attended by partner organisations to promote or deliver their service. These include Essex Police, who have been utilising the sessions to hold some of their beat surgeries and the Community Liaison Officer from Essex Fire & Rescue Service to promote fire safety in the home.
I am pleased to inform you that visits to Runwell Village Hall with the Council’s Mobile Customer Information Service will take place on the third Wednesday of each month between 1.30pm and 3.00pm
Full details of the Mobile Customer Information Services' schedule of visits around the borough, can be found on the Council's website at www.chelmsford.gov.uk/mobileinfo .
Cheryl Blake
Customer Service Co-ordinator
Corporate Services
Chelmsford City Council
